FAQs

Standard shipping is free to Australia, the USA and Canada, applied automatically. Express is $25 in Australia and UPS Expedited with signature is US$25 in the USA. New Zealand is a flat NZ$25 and the UK a flat £35.

Fast, and tracked all the way. We ship locally from our warehouses in Australia, the USA and Canada, so your order isn't sitting on a boat for weeks.

Models and RC: 3 to 7 days. Clothing: 6 to 12 business days. Order before 4pm AEST and we dispatch the next business day. Your tracking link lands in your inbox the moment it ships.

Yes, and for most of the crew it's not even overseas. USA and Canada orders ship from local warehouses, so you get local delivery times, local tracking and no customs holdups.

NZ and UK orders ship from Australia. If you can see it on the site, we can send it to you.

No. One code per order.

If it hasn't shipped, yes. Email orders@miningmayhem.com.au with your order number.

Email orders@miningmayhem.com.au with your order number and a photo. We'll replace it or refund you.

Models, RC and bundles: within 30 days, unopened. Clothing can't be returned for change of mind, so check the size guide. Full policy here.

Yes. Officially licensed, made by Diecast Masters and Classic Construction Models.

Tees and hoodies are unisex. There's a size guide on every clothing page.

Yes, for safety milestones, shutdowns and crew gifts. See Workforce Recognition or email wholesale@miningmayhem.com.au.

Use the Submit Content page. It stays anonymous.